Refund policy

 

Return Policy:

We do not accept returns on our products, as they are consumable perishables. This policy helps us maintain the highest standards of quality and safety for all our customers.

Shipping Address Responsibility:

We are not responsible for undelivered packages resulting from incomplete or incorrect shipping addresses provided by customers. Please double-check and ensure the accuracy of the shipping information you provide during the ordering process.

Customer Responsibility Upon Delivery:

Upon receiving your package, please inspect the contents immediately. Report any issues within the first 12 hours of the posted delivery time.

Unauthorized Returns:

We do not accept unauthorized returns. If a return is initiated without prior authorization from our customer service team, we will not be responsible for refunding or replacing the product.

Refund Policy:

We offer refunds for items that have thawed or arrived damaged. This is subject to the guidelines specified in our refund policy.

Replacement Timelines:

Refunds and replacements will be processed within 5-7 business days from the time the issue is reported and verified.

Replacement Policy:

We offer replacements for products that arrive without proper packaging from our facilities. To facilitate this process, we kindly request that you email us clear pictures of how the products arrived.

Reporting an Issue:

If you are not satisfied with your order, please contact us at onlineservices@campomeat.com, and we will be delighted to assist you. We ask that you reach out to us within the first 12 hours of the posted delivery time to report any issues or concerns.

We appreciate your understanding of these policies, which are designed to ensure a smooth and enjoyable shopping experience for all our valued customers. Your satisfaction with our steaks is of utmost importance to us.