Refund policy

 

Campo Meat Return and Refund Policy

1. Returns

We do not accept returns. Our products are perishable food, and this is how we keep quality and safety consistent for every customer.

If something is wrong with your order, please do not send it back. Contact us and we will resolve it with a refund or a replacement. We are not responsible for items sent back to us without our authorization.

2. Delivery address

Please check that the delivery address you enter at checkout is accurate and complete. We are not responsible for orders delivered to an incorrect or incomplete address given at checkout.

3. On delivery

Every order is hand delivered by our own team. Please bring it inside promptly and check it over. Once an order has been delivered, collecting it promptly is the customer's responsibility.

4. Reporting an issue

Contact us at onlineservices@campomeat.com within 12 hours of the posted delivery time. Clear photographs of how the item arrived help us resolve it quickly.

5. Refunds and replacements

We offer a refund or a replacement for an item that arrives damaged or is not what you ordered. Refunds and replacements are processed within 5 to 7 business days from the time the issue is reported and verified.

6. Contact

onlineservices@campomeat.com